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About us

About Us

Welcome to the Homepage of DRTSS

The Directorate of Road Traffic and Safety Services (DRTSS) is an arm of the Ministry of Transport and Public Works established by an act of parliament, Road Traffic Act 1997. It is specifically mandated to manage Motor Vehicle Administration, Driver licensing Administration.By nature of its operations, the Directorate is prone to corruption and fraud, requiring policy guidelines to minimize the risks and instil a culture intolerant to corruption.This policy, therefore, was developed to curb corruption and fraud at DRTSS

 

Our Team

Andrew Sandule

Director of Road Traffic and Safty Services

Sitiopa Kadongola

Deputy Director ICT

Annie Kandoje

Deputy Director Safety Services

Angelina

PRO DRTSS

Our HistroySummary of our Services from the beginning

Introduction

This Service Charter for the Directorate of Road Traffic and Safety Services (DRTSS) expresses our commitment to improving our services to you. It specifically outlines the service standards that you should expect from us, and how you can help us provide you with the best possible services.

Our Mission

Our mission is to regulate the road transport industry through law enforcement, development of policies, standards and practices and provide civic education in order to ensure well-coordinated, efficient, reliable and sustainable road transport safety system.

Scope of the Charter

This Charter covers the minimum general and specific standard of services on all activities offered by Directorate of Road Traffic and Safety Services to all Road Users in Malawi. Our clients include: Driving Schools, Car Hires, Transport Operators and all other stakeholders.

Our Services

10. Registration and Licensing Vehicle Inspection Stations (VIS) 11. Registration and Licensing of Motor Vehicle Inspectors 12. Registration and Licensing of Embossers 13. Motor Dealers Registration and Inspection 14. Traffic Law Enforcement 15. Accident Investigation 16. Vehicle Load Control (Weighbridge) 17. Civic Education and Public Awareness 18. Defensive Driving Course

Our General Service Standards

a) Assist you in English and Chichewa or endeavor to find other ways of assisting you should your language be other than the two mentioned above. b) Serve you professionally. c) Positively respond to constructive suggestions and criticism to improve our service and act on them within reasonable time. d) Address your complaints relating to service delivery such as delays or suspected breaches of this charter within 14 working days of receiving the complaint. e) Integrate the use of modern technology to improve efficiency. f) Send an initial response within 3 weeks of receiving your request if you have sought information in writing from us. g) Handle all information you provide to us with confidentiality. h) Publish all our procedures for providing various services.

Who We are

The Directorate of Road Traffic and Safety Services is a government department under the Ministry of Transport and Public Works and is mandated under The Road Traffic Act (1997) to manage motor vehicle administration, driving licensing administration, operator authorization and permit control, and other issues related to traffic management control.

Our Vision

Our vision is to achieve a safe, vibrant, reliable and sustainable road transport Industry.

Our Services

1. Registration of Driving Schools 2. Issuance of Driver’s Licences 3. Issuance of Instructor’s Licences 4. Issuance of International Driving Permits(IDP) 5. Vehicle Registration and Change of Ownership 6. Vehicle Inspections for Road Worthiness 4 7. Valuation Inspection and Report 8. Registration of Operators and Issuance of Permits 9. Registration of Car Hires

Our Commitment to You

We are committed to respecting the rights of our clients including: a) The right to access our services b) The right to lodge a complaint c) The right to privacy and confidentiality

Our Specific Service Standards

When processing Entity Enrollment, we will (a) Explain to you all the requirements for processing Entity Enrollment. (b) Complete Biometrics for natural persons within 10 minutes (c) Complete processing the Entity Enrollment within 30 minutes.

About DRTSS

The Directorate of Road Traffic and Safety Services (DRTSS) is a regulatory arm under the Ministry of Transport and Public Works. DRTSS is responsible for the regulation of the road transport industry through traffic law enforcement, development of polices, standards and practices; and provide civic education on road safety to all road users in order to ensure well-coordinated, efficient, reliable, sustainable and safe national road transport system.

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Contact infoOur Location and Phone Numbers

The Director,

Directorate of Road Traffic & Safety Services,

  P/Bag 257 Lilongwe

 Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

  Tel: +265 1 756 138 ,

Cell; +265 995008482,

Toll Free; 4040.